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Harefield Hospital

25 June 2013 13:50

Royal Brompton & Harefield NHS Trust is the largest specialist heart and lung centre in the UK and among the largest in Europe. Patients at Harefield Hospital near Uxbridge can now enjoy their own personal TV and Radio through the recently installed Airwave Healthcare IPTV Patient Entertainment and Information system. Flat screen 19” TV’s are ceiling mounted in multi bedded areas and 22” TV’s are wall mounted in each of the single bedrooms, a total of 100 beds where patients can now choose from the wide selection of TV and radio channels, (including Hospital radio) and also browse through the information and healthcare pages.

‘Business as usual’ throughout a ‘Live’ ward Installation

Airwave Healthcare was pleased to be able to advise and assist the Trust throughout the project resulting in a phased installation which had to be carried out on ‘live’ wards. Although challenging at times, by working and communicating with the Nursing Staff, Bed Managers, Infection Control and Housekeeping the project was carried out over a number of weeks with minimum disruption to patients and staff. Plans are already in place to expand the IPTV network to include 2 extra wards and CCU.

The Trust opted for an IPTV system because of the extra features and benefits including the information pages where messages are conveyed to patients and family or visitors including how to contact a patient, meal times and vending services, Chaplaincy services, PALS, hand-washing information and other relevant topics, thus saving on both printing costs and nursing staff time. This useful tool can be updated and refreshed whenever new or seasonal messages are required ensuring topics such as fundraising reach a wide audience. The wide selection of TV and radio channels from the Freeview line up are delivered in superb consistently high quality throughout the building. In addition patients, at last, now have a link to the Harefield FM Radio and TV studios, content which was previously unavailable. All services are offered to patients free of charge. Training was carried out with ward staff and a very welcome bespoke manual was created explaining all the functions and features in an easy to read format.

IPTV Equipment

At every bed, in addition to the standard 19” or 22” TV, there is an IPTV set top box. To house this Airwave Healthcare designed a bracket which could be fixed to the wall or ceiling as required. There is an arm to which the TV itself is fixed. The arm can be moved from side to side at each joint and the TV screen can then also be swivelled, up and down and side to side, allowing a wide range of viewing positions from both the bed and the bedside chair.

The remote control is anchored by non wired retractable cable with an easy clean Perspex holder fixed close to hand on the bedside locker, this will help prevent loss and theft of remote controls.

We designed the information page template for the Trust to merely provide text, logo and colour scheme. Updates and changes will be emailed to a dedicated address as will enquiries or requests for support. The bespoke design of the IPTV information pages was carried out by Airwave Heathcare. The Trust and the ward provided the theme, logo, colour scheme and text for each screen. As each patient now has his or her choice of programme, for everyone’s comfort the TV’s in multi bedded areas are to be listened to through headphones. For convenience the TV’s are audio linked to easily reached sockets fitted at the bedhead where patients can plug their own headphones in or purchase sets from the Friends of Harefield shop in the Pavillion. More information on IPTV Entertainment systems like this one at Harefield Hospital or indeed any of our other TV solutions from basic Freeview TV through to full media touchscreen solutions and case studies can be found on our new dedicated healthcare website or telephone 0845 555 1212 and ask to speak to one of our healthcare consultants. Harefield Trust references available on request.
For further information on Airwave Healthcare IPTV Installations please view the following articles: